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Pricing is available on each theater's Ticket Pricing tab. Fandango offers refunds or exchanges, and there are several ways you can go about it. The page that is presented will provide you with pricing information, as well as student and military discount availability. And you NEVER get the "forgot your password" email. Scroll down to the theatre you plan to visit, and click on the theatre name. We've received notification that several of our guests have attempted to retrieve tickets that were purchased from websites halfcosttix.com and halfticket.com. When I get to the theater what should I do? Your most efficient way is to use, At this time, we do not offer the ability to edit a ticket purchase. All AMC, Loews, Cineplex Odeon, Magic Johnson and Star theatres in the United States will be honoring passes, coupons and discount ticket products including: AMC Red tickets, AMC Green tickets, AMC Black tickets, AMC Yellow tickets, Show Snacks, Loews Galaxy, Passport and VIP Texas Gold. PG - Parental Guidance Suggested -- Some material may not be suitable for children. Very poor business model! Please use the. I contact AMC. Fandango does not offer partial refunds either. This is a small fee the company uses to cover some expenses they are left with once they complete the refund. I checked my email with no confirmation and purchase history on there website. It is Regals policy to support the MPAA ratings system to the fullest extent possible. If you want to refund your tickets you bought with your VIP account, the same rules applyyou will get a refund for your entire order, minus the convenience fee. Legal Reigns supreme. As long as you complete your request and submit it before the show starts, you are eligible for a refund. 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I sought out a place to post a review and realized how awful their customer service is and how many people have had issues! We are not unfamiliar w/ the use of a computer. AMC has released a Subscription Service Called AMC AList that allows you to watch 3 movies a week Starting at $19.95 a month in any format. Enter your details in the chat box and complete your refund request. Children 3 to 11 must pay the child admission price. Login to your Regal Crown Club or Regal Unlimited account. Recliners Lookup any phone number With so many Robocalls and Phone Scams these days, check our phone registry first before returning that missed call. When I click the link to print my tickets, the page comes up only as text. Will I Geta FREE Movie Ticket on my Birthday? Employment Submitting a film is purely a voluntary decision made by the filmmakers. Security issues have become a daily part of our lives in America. Press It is also important to note that while we would love to play every film, especially the ones our customers want to see, what we play is usually at the discretion of the film studios. Always look for the "No Passes" or "Special Engagement" description next to the film title. They called me back 3 hours later at 1AM. Fandango accepts a variety of payment methods, which may include Visa, MasterCard, American Express, Discover/Novus, Venmo and PayPal and certain other digital wallets. It's a long and frustrating process. Restrictions may apply for Black, Yellow, Green, and Red Tickets. The AMC Gift Card is a prepaid gift card similar to a gift certificate that can be used to buy tickets or concessions at any AMC theatre. REG reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time of the R rated film. Life happens and this company is so incentive to difficulties I am so upset, but will never do business with them. Hours. But other than that, I think it's better just to buy the tickets from the box office, because by using Fandango it will cost you more money to buy the tickets then it would if you had just waited and bought them at the theater. Please see one of our theatre managers if you have any questions regarding 3-D films. I hadn't heard about their AWFUL CUSTOMER SERVICE. Military discounts are valid for general admission only, only for tickets purchased at the box office (not valid online). Warren East 20 - You must be 21 or older to enter the Warren 21 wing. Paragon Theaters is proud to be a partner of Fandango. Thank you for your purchase. Extremely hard to get a hold of once purchased. You can also retrieve tickets at the box office or automated box officewith the credit card you used to make the purchase onlineoryour confirmation number (see question below regarding retrieving confirmation). No record of transaction. Go to Cinemark :). Since you don't plan to see all 3, maybe go to a theater during a non busy time and ask them to scan your AMC barcode to pull up the reservation and ask how to cancel it. I can guarantee you. Customer service was terrible. Never ever deal with these people. Bookings are received on Monday and schedules are built on Tuesday with showtimes available for the coming weekend by late Tuesday evening. Site shows the same bad phone #. I reached out to customer service via their contact but although they can see the tickets were not scanned or used and I proved I had to buy different tickets, they refuse to refund. We are phasing outour cards and moving to a virtual rewards program so it is unncessary for you to have a card. Basically, made one order over Fandango with A list, but during payment submission the website crashed. How Many Tickets Can I Purchase Online? Refund Policy When I click the link to print my tickets, the page comes up only as text. Hey all! Unfortunately, Special Engagements carry a pass restriction. Absolute nightmare company! For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. Health & Safety Action In Regards to the Coronavirus. A month -several emails, 4 phone calls later- still no help! Present the barcode on your phone to the usher at the theatre for admission. Find out how we combat fake reviews. I lost my Diamond Rewards Card--what do I do? The amount will be decreased for the per-ticket convenience fee the company is allowed to keep, as stated in its. For additional information about the voluntary movie rating system and ratings for new releases, visit the Motion Picture Association of America's home page at http://www.mpaa.org. You can definitely purchase tickets online! How Long Before Fandango Customer Service Answers? Advertise This along with their surcharge makes them not worth the hassle. Signifies that the film rated may be inappropriate for pre-teens. Absolute garbage company with terrible customer service! Online orders can be paid with Visa, MasterCard, American Express and Discover. View recurring transaction details for previous monthly payments. When I was able to get on website it appeared that my purchase of tickets did not go through. I can guarantee you. Arcade Soliciting or loitering on Regal Entertainment Group premises is not allowed. What is a Mobile Ticket? The rating board uses the criteria you as a parent use when deciding what is suitable viewing for your child. The ORP Directory Lookup does not include providers who have submitted applications and are currently in the Medi-Cal . Starting from the Fandangos home page, these are the steps you would need to take: If you want to request a refund via email, here are the steps: Fandango does offer refundsyou can get a refund on your entire order minus the convenience fee the company keeps. Select "My Tickets" to see your upcoming movies and showtimes. The fee is displayed on the Order Summary during the online purchase process. Who enforces the ratings? That's your best bet. Just ridiculous. It was not the theater I had selected and we realized that when they could not scan the ticket code. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated R films to check tickets and photo identification for all who enter to prevent minors from improperly entering. A Child ticket is 2 to 12 and a Senior ticket is 60+. Can I see showtimes for different dates and locations? Here are 8 tips for writing great reviews. All five Classification and Rating Administration rating symbols have been trademarked and may not be self-applied. Please ensure that your email is correct- and by midnight on the day of your birthday, you will receive an email notifying you that your free ticket has been added to your account. $70 spent and had to purchase new tickets to see the show. We generally find out on Tuesday afternoons if we will play a film another week, and post the following week's showtimes to our web site by Tuesday afternoon. Called customer service & the recording stated they had a wait time longer than 5 minutes & I opted to have them call me back. Additional outside food and beverage is prohibited. There's no true rhyme or reason On one day you can log onto your account and purchase tickets and the next time it won't allow you to log onto the site. Never again. I have a QR code that is apparently my "mobile ticket" on the app. Regal Entertainment Group wants our customers and staff to feel comfortable and safe when visiting or working in our theatres. I checked Fandango, and only had the purchases that should be there (the Regal IMAX, and 2 weekend showings at AMC). Delray + Axis15 Extreme + IMAX + Penny Lanes - Delray Beach, Fenton + Axis15 Extreme - NOW OPEN - Cary, Parkside + Axis15 Extreme + Penny Lanes - Cary, Village + Axis15 Extreme + Penny Lanes - Fredericksburg, Demon Slayer: Kimetsu no Yaiba -To the Swordsmith Village, A League of their Own (1992) presented by TCM, National Theatre Live: Frankenstein (Original Casting), Standing Room Only - The Legend of the 12th Man, Thomas & Friends: The Mystery of Lookout Mountain, Shazam! Warren Moore and Broken Arrow - Directors Suites and balconies- you must be 21 & over to enter these areas. Please reach out to your local theaterbox office and speak to a Manager prior to the start of the movie so they can change things. Buy movie tickets in advance, find theater showtimes, view trailers, read reviews and more at Fandango. FANDANGO WILL NOT GIVE YOU ANY MONEY BACK, THEY JUST KEEP IT. Completely fraudulent activity. No thanks I will call the theaters they know where they are located. When it comes to the tickets purchased for a special pricethey are nonrefundable. The Paragon Village 12 no longer has a dress code, as of January 31, 2018. Regal has taken bold nationwide action in all of it's locations. We use Orville Redenbacher popcorn kernels from ConAgra. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated NC17 films to check tickets and photo identification for all who enter to prevent minors from improperly entering. Can a rating be changed? Yellow Tickets are not valid in California, New York or New Jersey. If you arent satisfied with the Customer Support team, you can try reaching out to the Customer Care team by dialing 1-800-FANDANGO or contacting them directly at 1-866-8575-191. Yes, as part of our compliance with the Americans with Disabilities Act, Paragon Theaters does providehearing-impaired guests with the option of using adevicethat enables close captioning for our films. If your gift card has an active balance, and you're having trouble using it, contact guest services at 877-262-4450. Corporate Thanks so much for the tip! Did not receive the confirmation email until 1 hour after the show started. Honestly you can probably buy tickets in person, though thats not ideal with reserved seating you can still get in. Please always use, You must be at least 60 years young to purchase a Senior Discount ticket. This applies to all passes, coupons, discount tickets, and promotional offers that state 'Not valid for special engagements', including red, green, black, yellow, silver and gold passes. Regal Entertainment Groups policy for a Senior Citizens ticket is age 60 and over. You may not consolidate your AMC Gift Cards onto one card, but you can use multiple cards for one transaction at the theatre. Please don't use Fandango for your movie tickets. Parents should be especially careful about letting their younger children attend. Where can I find information about closed captioning? After buying the yogurts I had to send them a copy of my receipt and then wait for a promotional code and then go on Fandango to claim it. Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. You will get the value of the ticket(s) you purchased on the Fandango website directly to the method of payment you used initially. Can I give them negative stars: yes they are as awful as people say. They refuse to give refunds via email or chat. Download the latest version of the Regal Mobile App. Guests attending our theatres in an assistant/companion role for one of our guests with disabilities may be passed in by management. Anyone can write a Trustpilot review. Online Refunds: Once the showtime for the ticket has passed, tickets are not refundable. 1. DO NOT BUY ANYTHING FROM THIS RIPOFF COMPANY. Have Fandango ready to cancel and have AMC app up and cancel the Fandango and book with the AMC app instantaneously. Ticket purchases are only valid for the location and film that is printed on the confirmation page or printed tickets. Also, at theaters like this you can likely stop by a kiosk or at their concierge and use the confirmation number from your e-mail from fandango to print out tickets at the theater. Last week, I went to make a reservation to see Shazam on the weekend. In certain markets, film studios sometimes allocate films among theaters in that area. Please contact the studios directly and let them know that you prefer to see your movies at Paragon Theaters. Parents are urged to learn more about the film before taking their children to see it. This company needs to be shut down, so many horrible reviews and nothing is being done to . Please instead create a zip code by taking the three numbers in your postal code and adding two zeros to the end. #1. I went online and tried to talk to a representative about my card mishap. These boards can cause slip, trip and fall hazards for our guests as well as our staff. We accept cash or the following credit cards: Visa, MasterCard, American Express and Discover. Their credits DO NOT WORK when you go to book tickets. Answer (1 of 4): What you do is go to the movie theater and either type that number into the ticket kiosk to get your ticket or tickets, take it to box office to get your ticket, or to podium, where they can type it into the scanner and approve it. G - General Audiences-- All ages admitted. Also assessed is how each of these elements is employed in the context of each individual film. By refunding that ticket you lose the right to accumulate VIP+ points. When I click on the link, the webpage comes up only as text. We are proud to partner with studios to promote feature films and will run giveaways and social contests. Some types of passes cannot be used for newly released films. I am done with these RUDE and UNHELPFUL people. Phone # on the card went nowwhere, so I googled them. All Fandango rewards customer services employees dont want giveaway free moneys, gift cards, and stuffs to customers anymore. Children under 3 are free except in reserved seating and recliner locations. Any money or points on thecard will be merged to the account number you want to keep. If you wish to exchange your ticket, you get the VIP+ points accordingly. The number you need to dial is the number of the theater you bought tickets for. Please visit your local theatre for specific details. Before purchasing, we urge you to confirm the title, time, location and quantity of tickets for the movie you wish to see. You can receive refunds for tickets up to 60 minutes before the showtime. There are no refunds after the printed showtime. You can send an email and wait 72 hours for a response, or you can try to wait for a response through the chat, which can take forever. This fee helps to ensure you can purchase tickets conveniently online before they sell out, to select your ideal seats where applicable, to order Food & Beverage in advance, and to skip lines at the theatre. If you need assistance for any reason, please ask one of our theatre personnel for assistance. The Regal Crown Club FAQ's can be found here. Please note: tickets or receipts may not be printed from our app. for additional tickets. Check Movie Club Credit Balance. Why in the world would I want to sign up for a program that reroutes me to another state and then requires me to immediately call for a refund or exchange or I won't get one. CSR and Supervisor simply read the script over and over and would not issue a refund. We acknowledge that this procedure can cause some inconvenience and that it is not without flaws, but hope these are minor in comparison to increased safety. Management cannot hold these items for guests and guests will be asked to remove them from the theatre entirely. Theatre Management at their discretion may open the facility earlier in the event they deem such action to be necessary. I said, you're a multi-million doolar company, give me the 3 passes you owe me. I tried 4 times prior to the expiration date to no avail. As it takes up to 72 hours for you to receive a response, you can submit your query via. You may select from a range of shipping options including USPS and UPS. If you purchased Fan-to-Fan Resale tickets it may take up to 24 hrs for your order to appear in your account. Can I get some help here printing these tickets? I accidentally bought a ticket to the wrong movie. BitPay supports leading coins including Bitcoin (BTC), Bitcoin Cash (BCH), Dogecoin (DOGE), Ethereum (ETH), Litecoin (LTC), Shiba Inu (SHIB), Wrapped Bitcoin (WBTC), and 5 USD-pegged stable coins (BUSD, DAI, GUSD, USDC, and USDP). DoNotPay can help you save big bucks on all lifes trifles! Sorry, but all credit cards used must have a U.S. billing address. DO NOT USE THEM for movie tickets. How do I redeem colored passes, loyaltyfree tickets and concession rewards? Signifies that the rating board believes that most American parents would feel that the film is patently adult and that children age 17 and under should not be admitted to it. Being a single person, and actually enjoying going to the movies alone, I happily used my $25.00 (Birthday) Gift Card when I went to see Maverick. During the ENDGAME fiasco, I tried to make a reservation for Thursday, April 25th, at 6PM. The Regal Crown Club program ("Crown Club") rewards movie lovers who attend movies at participating Regal Cinemas, United Artists or Edwards Theatre location (a "Regal Theatre").Crown Club members can earn credits when purchasing admission tickets (at the box office, at in-theatre kiosks, in the Regal Mobile App (the "App") or online) and concessions and can redeem such credits . $70 spent and had to purchase new tickets to see the show. The Chatterbox is always open 30 minutes before our first show with 21+ seating, and closes 30 min afterthe last show with 21+ seating available starts. Note: Admission policies may vary by location due to state or local ordinances. For extenuating circumstances, please consult theatre management. So, don't be shy with them at the box office. Upon arriving at the theatre location, printed materials are available that explain how to use the closed captioning system. Locations with military pricing available are listed on this page. Refundsare not available after the booking showtime. There are no refunds after the printed showtime. You will get the value of the ticket(s) you purchased on the Fandango website directly to the method of payment you used initially. It was their systems error that caused this entire issue! Please notify your group sales team member if you do plan on bringing in a cake for your event. When Fandango works, it's fine. What Does the Fandango Refund Policy Say? Can I refund my ticket after I make my purchase? FANDANGO WILL NOT GIVE YOU ANY MONEY BACK, THEY JUST KEEP IT. Applications reviewed and accepted throughout the school year. Ushers may conduct additional photo I.D. You can check your Gift Card balance anytime. Can I Get a Fandango Convenience Fee Refund? You can check your gift card balance. Promo Code: VDAY23. In some cases, theatre locations may show a particular film in both the 3-D and 35mm (2D) formats. ticket-taker) and scan the QR code on your ticket confirmation page. This is a small fee the company uses to cover some expenses they are left with once they complete the refund. I know for certain it was once it was purchased. The ORP Directory Lookup is available for validation purposes. Your free birthday ticket will be on your accountby midnight on your birthday andexpires 30 days after your birthday. 2023 Trustpilot, Inc. All rights reserved. That's right - all registered Diamond Rewards members earn a free ticket* on their birthday! They would rather lose customers who have been using them for 10 + years than giving a credit. . Card would not work. Children under 2 who do not require a seat are free. Yes! Eventually, I settled for tickets at a local Regal (only one with IMAX in the area). What other gift can provide action, drama, comedy and Junior Mints? Area codes in North America. No outside food or drink is permitted in the theatre. I WILL NEVER use fandango moving forward and do not recommend using the whack service when you can just buy direct. Wondering if this happened to any of you or a similar issue. Select a movie and showtime, and then proceed to purchase the ticket. Why Isn't a Certain Movie Playing at My Local Paragon Theater? Activate card. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. When I click on the link, the webpage comes up only as text. Why can't I register the gift card I received? I have always heard of and saw the commercial Ads about Fandango, but never used it until last summer. FAQs However, the overwhelming majority of the producers creating entertaining, responsible films do in fact submit their films for ratings. So I contacted AMC. The only tickets showing on my account history on Fandango are the ones I actually want. I had a line of people behind me and had to by tickets again to get in. I complained bc the other 2/3 spots are also taken by Avengers tickets and they sent me 3 vouchers.