ebay seller doesn t accept returns

ebay seller doesn t accept returnsrok aoe commanders

The seller sent the wrong item, or If we're asked to step in and help, we may ask the buyer to return the item to you. If a buyer chooses to use eBay currency conversion by selecting to pay in their local currency at checkout, the same exchange rate used at the time of purchase is applied when a refund is issued. Select. Upload your own label The buyer will send the item back to you for a full refund, including the original postage cost. Buyer takes blurry 1990s cell phone photo and returns a different item. The seller is required to respond and honor their returns policy. Something went wrong. The seller is required to respond and provide a solution to the buyer's issue. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. Open a Disput. A Not as Described case does not require you to return the item at your expense. We described it as having a crack up top, the photos show it with a crack up top, and the buyer asked to return it because it has a crack up top. View basket for details. As a no returns seller, I still get the option to accept a SNAD. Answer (1 of 15): You get a refund. You accept returns in your policy and the buyer changed their mind about a purchase. Read our most popular questions and answers about handling return requests from your buyers. Enter the amount you wish to offer the buyer. The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. Trading Cards have a more limited return window. If we're asked to step in to help, we may ask the buyer to return the item to you. - edited In some cases, your response options may differ. When a buyer reports that an item doesn't match the listing and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not meet their return requirements: If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or shipping costs. I agree it is very annoying they waited 23 days but they can claim they exhaustible try it to make it work and did not want to give up too fast. 01:47 PM What in the actully insanity is this? Refunds and billing for return shipping costs You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. If eBay determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, eBay may seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use - opens in new window or tab. eBay may close a buyer's eBay Money Back Guarantee case if the buyer files a chargeback or buyer protection claim for the same transaction with their payment provider (such as a credit card issuer or payment service provider), regardless of whether the chargeback or buyer protection claim is for the full or partial amount of the transaction. You don't accept returns in your policy and the buyer changed their mind about a purchase. If the seller (even one with a No Returns policy) demands a return, he does not have to refund until the disputed item is returned, although he may be required to pay for that return. Tip. Offer a replacement or exchange: You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. If the item is returned used or damaged, you may qualify to give the buyer a partial refund. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. This feature may not be used to recoup market losses on items returned in the same condition or recoup return postage and restocking fees. How to issue a partial refund after the item is returned. If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. If I accept it, I can still require a return of the item & always do. Its visible in my pictures even though I didnt see it nor did the buyer. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. I stupidly forgot I had free returns on that listing, so I can't charge a restocking fee. If reimbursement is unsuccessful, we reserve the right to seek reimbursement through other means. eBay Money Back Guarantee does not cover final sale purchases on the basis that the item doesn't match the listing. Additionally, you can advise the buyer that they'll be responsible for covering return postage costs, or you can provide a label. If the seller is responsible for return shipping: Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on: The table below sets out which of these applies when determining the latest date to report an issue or request a return. Slow but it beats the stress and aggravations. Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. Sellers are required to deliver the item as it was described in the listing. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns. When an item not as described claim is filed the seller is required to either pay for a return shipping label OR refund in full. Just went through it over here: Buyer bought a working Nintendo 64 in a beat up case. If the seller does not refund the buyer and return tracking shows the item was delivered, eBay may automatically issue a full refund on the seller's behalf. Since they refunded you right away, you aren't required to return the item. As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. Those are NOT SNADs & are not a valid reason to return or request a SNAD, if the seller has a No Returns policy. When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund. The item was shipped and confirmed as delivered. You probably won't win, but if you don't call, the chance of you winning is ZERO. If the seller ignores the return request I know that in some cases ebay will refund on their behalf without requiring a return. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. Buyers can always submit a return request, even if your returns policy says you don't accept returns. They also state that they cant guarantee the condition of the item being returned. If the purchase is covered by theeBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. 01:39 PM. @missjen316 wrote: Fit issues are not covered by the MBGs. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. Up until fairly recently, eBay would close a case quick if it was clearly a case of buyer's remorse. I countered with a fair partial refund of about 35-40 percent immediately but he never replied or said another word. Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they: A buyer may not seek resolution for the same transaction under more than one buyer protection program. Coverage, eligibility requirements, and exclusions. Returns for final sale purchases are only eligible for coverage under eBay Money Back Guarantee when: Final sale definitions by product category, Trading Cards - opens in new window or tab, Luxury bags & accessories - opens in new window or tab. The buyer could have said "I ordered an iPhone and when it arrived a dinosaur fell out of it!" See Partial refund guidelines. Select your carrier and enter the tracking number. If the seller provided tracking details, eBay may close the case automatically once tracking shows the item has been delivered. Your options for responding to a buyer's request depend on the reason they're returning the item, and the return policy you stated in your listing. Should I wait for the seller to contact me? This can be useful when the buyer isn't completely satisfied with their purchase. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. Whats the point of allowing me to choose no returns when they will side with the buyer when they are ignoring communication and theres no claim open??? It's become so bad that it's the topic of memes and the punchline of jokes. The above applies whether or not a seller accepts returns. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); Returns cannot be closed at the request of a seller. You purchased an item from me well aware that I do not accept returns, you then proceed to use this item for approximately 23 days before deciding that it just doesn't work for you and now you want to purchase something else? If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. If the item is returned used or damaged, you may qualify to issue a partial refund. eBay closes the case. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). Instead, I lost money and I got hosed over and over again because EBay doesnt back up the seller. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyers' purchases. We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. I feel that I am being totally screwed. On our second correspondence the buyer replied, "unfortunately doesn't work for me. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. In some limited situations, we may extend the time frames specified above for buyers and/or sellers to take action and meet eBay Money Back Guarantee requirements. When a seller offers an international shipping option (such as worldwide shipping), or doesn't exclude international shipping in their shipping settings, it may result in the buyer completing checkout on an eBay site other than the site used to create the listing. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. The latest date for the buyer to request a return is 30 calendar days after the estimated or actual delivery date or 7 calendar days after the event date, whichever is later. If a seller loses a chargeback they may be eligible for payment dispute seller protections. This is at the seller's discretion. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under ourseller protections. You can also open your Returns dashboard and select View return details from beside the case. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. document.write ("&loc=" + escape(window.location)); Preventing returns is about more than protecting the seller rating and feedback score. eBay does not cover losses a buyer may sustain that are attributable to fluctuations in currency exchange rates applied to the refund by the buyer's bank, credit card issuer, or payment service provider. Carefully check the returned item before issuing a refund. - Someone buys a old action figure that's in overall good condition but the descriptions and photos show it has a flaw. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. Add a message to the buyer explaining why the refund wasn't full. Give your rule a name and then select Save and turn on. 04-18-2022 The return is treated as if the item didn't match the listing. When a buyer opens a return request the funds related to the sale may be put on hold. For more information, see our, Any images added to a return request must be relevant to the return reason and comply with our, When there are strong indicators that the buyer received a counterfeit item, the buyer must cooperate with us to ensure proper disposal of the item, and must not sell the item on eBay or elsewhere, The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the seller's specified return address; and, Signature confirmation, on items with a total cost of $750 or more. Extremely frustrating. I'm in the same boat right now, sold a $300 item that cost 50$ to ship, buyer requested return saying "doesn't fit" which doesn't make sense cause it was a Yamaha keyboard. If we're unable to send refunds to the buyer's original payment method, we may provide refunds by another method such as PayPal, or by coupons or vouchers redeemable for purchases on eBay. When a buyer opens a return request, the funds related to the sale may be put on hold. I have a chrome plugin that replaces buyer with seller and seller with buyer. '&charset='+document.charset : (document.characterSet ? Unresolved buyer returns can cause sellers . am I required to pay for shipping? if (!document.MAX_used) document.MAX_used = ','; The seller is required to respond and provide either tracking information, delivery updates, or a refund. Copyright 1995-2023 eBay Inc. All Rights Reserved. If you're responsible for return shipping. Once in a while I will have serious buyer (Resellers) who will provide a box and FedEx label. We've outlined your response optionsbelow. How do people alwats confuse this. Either way this whole fiasco will cost me over $100, plus I'll have to refund the full amount even if he sends me back a box of feces. Once you've accepted a return, the buyer should send the item back to you as soon as possible. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to issue their refund within 2 business days. Answer (1 of 3): Sellers are not required to accept returns. The itemwas collected by a third party on behalf of the buyer, Withdrawal of the items in your Collection when stored in the eBay vault. Once you've received the item, you have 2 business days to review and give a refund, or ask eBay to step in and help. On Wednesday September 18, 2019 the buyer requested a return despite the fact that I had specified no returns in the listing. I sold an item which has a minor defect that I didnt notice, superficial, you would never see it or know its there. Their is no point really even if they changed their mind, the buyer can simply say that they got the wrong item. I originally shipped the item via FedEx because it's cheaper for heavier items. The seller requested a refund, eBay intervened and says they have to look at it despite my specifying no returns. I was pointing out to OP, that no returns is a valid return policy on Ebay, which many sellers have & as long as their item is truly SNAD, it's acceptable to file a SNAD, but that it is not acceptable as an end-run around the policy, b/c they don't like the color, fit, etc. document.write ("'><\/scr"+"ipt>"); When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. - refund the buyer and let them keep the item (if it's not worth the time and money to process a return) var m3_r = Math.floor(Math.random()*99999999999); https://thelawdictionary.org/article/how-to-file-an-out-of-state-small-claims-suit/. See ourpartial refund guidelines. See Partial refund guidelines. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. If a buyer reports that they didn't receive an item or requests a return, or eBay steps in on an eBay Money Back Guarantee case, a seller's funds may be held by eBay as outlined in the User Agreement and Payments Terms of Use - opens in new window or tab. Give a full refund The buyer will receive a full refund. This is a good option for low-value items. See our page on. This isn't working for me. If we're asked to step in to help, we may ask the buyer to return the item to you. eBay Money Back Guarantee programs on international eBay sites. But we don't get back the cost of shipping originally eBay has made big strides in treating buyers fairly in recent years, at least compared to where they were around the start of the decade, but this decision is among the worst. See the table below for guidance on issuing a partial refund.

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