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Dont use them, spread the word not to use them, I will be posting on every review site. Our convenient service card is accepted at over 95% of fuel stations in the U.S. Finally, Wex and Voyager cards may require additional setup for merchants as they are not part of traditional card networks, and not all POS equipment manufacturers are attuned to them. There are approximately 150,000 retail fueling sites, many of which have 10 or more pumps to replace overhauling them is a massive process thats taken longer than expected. Where does it work? It is accepted at ExxonMobil gas stations or anywhere that Mastercard is accepted. I had an Exxon/Mobil credit card for 30 years with no late payments, WEX takes over and for 3 months in a row, late fees and interest for $49.69 and interest of$8.86. This even applies to co-branded cards. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. To add new prompts, follow these steps: You can also reach us by filling out a quick form with information to assist you. Supported Payment Gateways And Point Of Sale, Accepting Fleet Cards How to Accept Wex, Voyager, and More. Fleet gas cards are a better way to manage fuel expenses for business vehicles. To find out if you qualify for a Love's Express Credit card, please fill out the application online or print application and fax to 405-463-3954. Ive closed my account with this company due to these exorbitant, hidden charges to my gas purchases, but I need the issue corrected to bring my credit rating back to its previously good standing! Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). Use the secrets that credit card processors don't want you to know to drastically lower your credit card processing fees. Spend hours on the phone to have this resolved, right now I am talking to the person thats taking supervisors calls It also helps to understand your customers, so specific matters important to users of these fleet cards can really help inform your decisions. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). Wex is the most incompetent company, screwed me 6 ways to sunday, because they had to lower credit limits during the great Hoaxit, a bunch of heartless people that dont understand a thing about small business and trucking. They will not help you at all, I had no account number as I had no account. The standard Wex, Inc. They left a message one time, we called to enquire and they said that we didnt owe anything (becuase their rep was apparently only aware of the new account!). Merchants most commonly describe unexpected incidental fees and high termination fees. A fraud claim will require me to close my account and open another ( a couple of hours ) Purchase new checks ( more money ) advise my customers of new wire instructions ( more hours ), set up the bookkeeping files for the new account ( more time ) and monitor outstanding checks until they all clear ( more time ). How does it work? Some of the companys complaints are unrelated to its merchant processing services, but its overall complaint total indicates that its customer support department may lack the resources to resolve all issues in-house. Can you imagine what they are charging retailers to be able to take the card? You can view the status of your claims and upload documentation easily with our benefits mobile app or through your online account. This company didnt send me any Cobra benefit and ignored my requests. As fleet branded cards that are not associated with Visa or Mastercard, Wex and Voyager are not subject to the interchange tables used as the basis for Visa and Mastercard fees. Large vehicles (box trucks, ambulances) may also purchase oil and fluids, including required fuel additives. This does not compare favorably to our list of best credit card processors. The total cost will depend on your processor, the amount per transaction and number of transactions you take by credit card, what type of fleet card youre taking, and more. Choose Cash Advance from the drop-down menu. No way to set up an auto pay. WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. Wex has also received 205 informal reviews to its BBB profile, all but 2 of which are negative. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS' 90 percent rule (where 90% of gross sales meet eligibility requirements). To find locations that accept the WEX Card, you can now download the WEX Mobile App, available from the Apple and Google Play stores. Since Voyager and Wex are not affiliated with the major credit card companies, youll need to set up special applications within compatible equipment. But shortly after my first few payments, I noticed an increase in fees and charges unrelated to my actual gas purchases. WEX Fleet Universal has opened Some fleet cards offer benefits other than lower prices, such as loyalty bonuses or discounts on tertiary services. Agree with our rating?Tell us about your experience with Wex Inc. in the comment section below. SEE WHO SPENDS WHAT, WHERE AND WHEN. Reporting often shows purchases by driver or by vehicle in addition to showing the basics like total transactions, amounts, and more. With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. WEXs unethical business practices have negatively impacting my credit as well. It is a shame, I was a client for about 20 years. Follow these instructions to purchase fuel: Turn off the vehicle and remove the keys; note the odometer reading. I have no choice but to involve my attorney for CEASE and DESIST. In the Policy Number menu, choose the policy that will receive the limit. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. There are a few Wex Inc. complaints about its contract terms. (See Look up card.). However, you can get an idea of the costs, depending on which type of fleet card youre taking. 1 Hancock Street When entering a fleet card in your My Wallet, add the prefix number for the first 6 digits of the card, then add the last 4 digits of the account number. Click Save, then confirm the information. More information on those can be found here. Learn more about our monetization policies here. Theyre all the same thing a card used to purchase gasoline or diesel, as well as pay for tires, oil changes, car washes, or repairs on vehicles in a fleet. Data collection offers businesses comprehensive analytics and usage statistics. Unfortunately, theres no single answer to that question, as the total costs will vary depending on a number of factors. Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. Differences Between Fleet Cards and Commercial Credit Cards, Costs to Accept Visa or Mastercard Fleet Cards, Providing Level 3 Data: Equipment for Fleet Cards. For accepting Wex and Voyager, your payment processor will need to install a specific application on your terminal. Click here to earn a reward. It is also a great way to encourage businesses to start spending again as many consider curtail spending. Copyright CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). Incompetent fucks. Why would you need to show a receipt from your dr that does not even make sense? Click Limits in the top menu, then Update Limits. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. Wex Inc initially withdrew from the deal over concerns related to the COVID-19 pandemic, which sparked the class-action lawsuit. If you need more information, you can input your business info here and contact us for assistance. The company charges merchants 3.5% per swiped transaction, 3.5% plus $0.20 per keyed-in transaction, 3.5% plus $0.30 per phone transaction, and a variable early termination fee that appears to depend on the overall length of the contract at the time of early cancellation. They are doing this to many other businesses I found out. Gift & Loyalty Cards, ISO/Agent Program However, not all fleet card types are alike. My total purchases was $1364.84 for fuel and $18.43 for other stuff (drinks, oil, whatever). Watch this corrupt company and dont use them for your poor employees. How do I qualify for Love's Express Credit? Most often, people choose Report Only, so the drivers name only appears on reports. We were then told that the 6.99% was the periodic rate rather than the APR. Add a reference number and note, if desired. WEX Fleet Fuel Cards Fuel prices rise and fall, but your business always needs an edge Fill up company vehicles anywhere. Check the statement(s) you want to make payments for. In the podcast below, Phillip explains how credit card processing and credit card fraud affects business owners. I am being told that all is done by email and there is nobody I can talk to over the phone. Employee Resource Groups are great because it gives everyone a voice regardless of origin and background. This has to be huge fraud case. Step 2: Swipe Card Insert your card, and then quickly retract it out of the card reader to begin the fuel purchasing process. Accepting locations Accepting locations WEX fleet cards are accepted at 95% of U.S. fuel stations and 45,000 service locations - anywhere you need to go! WEX is complete rip-off. To manually process an international card, enter the card number, expiration date, CVV, and postal or ZIP code. Ive made several attempts to contact WEX to resolve these charges, but I was never able to reach a representative which is completely unacceptable. However, there are steps you can take to qualify for lower pricing, even on universal fleet cards. Although co-branded cards can be used anywhere that credit cards are accepted, the secondary brand may offer discounts or other rewards to encourage customers to use the card at its locations. As of December 2016, the primary terminals that support Wex and Voyager are: The two FD machines will only work on First Data platforms, meaning youll need a merchant account with either First Data or one of its resellers. Choose Money Codes from the drop-down menu, then Issue Money Code from the fly-out menu. For Mastercard and Visa, work with a processor who can help you qualify for Level 3 enhanced data rates so that you can actually lower the cost at the wholesale level. Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. Choose Credit Management from the drop-down menu, then Online Payments from the fly-out menu. Search for a specific card by entering the Card #, Unit #, Driver ID, Driver Name, X-Ref value, or Policy Number. Choose Manage Policies from the drop-down menu, then Manage Policies from the fly-out menu. Visa and Mastercard fleet payments will follow the same funding schedule as other payments, but Wex and Voyager may or may not be included with your credit card branded deposits. Worst company in my 50 years of being in business ! In addition to its traditional merchant services, Wex Inc. also advertises that it provides Level 2 and Level 3 processing for B2B and B2G transactions. An approved line of credit offered by Love's Travel Stops to approved customers. Get special fuel discounts and save on products and services for your business. Get started. Wex Inc. does not appear to engage in any deceptive advertising strategies in its official materials. I will be closing this account as soon as I get my funds. None of which have been successful. These revenues in no way influence our ratings or reviews. Scammers!!! I know we can restrict cards to fuel only when pay at the pump, but can we restrict drivers from buying non-fuel items inside the store? Now they want to give us back $86. There are two options when it comes to taking fleet cards you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. You should expect higher fees to take the cards, since the base costs that your processor has to pay are higher than they are for Visa and Mastercard fleet cards. Compare Cards Or call 1-800-395-0812 WEX fuel cards are smarter than credit cards and safer than cash Given the range of pricing there, its important to know how to qualify for the lowest rates on as many of your transactions as possible. The agreement with Pep Boys continues to increase the services . Getting paid to re-write this page? Right during our most busy time of the year. High-risk merchant services provided through Electronic Merchant Systems (EMS). Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. The company should have planned for this. The most common fleet cards are by Wright Express (Wex) and Voyager. Wexs per-transaction fees are not competitive with those charged by the cheapest merchant accounts, and its long-term contract is actually more restrictive than industry averages. The Problem is this Wex froze my credit card HSA account they want receipts. I called to have the charge removed, they said I had to have the account number to do that. Portland, ME USA 04101. NO, because they want me to jump through another 50000 hoops!!! I want to make a difference and make people feel like they belong here and WEXPats empowers me to do that by giving me a community of people who have the shared experience of immigrating to a new country for work and the passion to make the transition easier for others. As a result, Wex highlights on its website that its cards are accepted at 95% of American gas stations. Merchants specifically claim that they only expressed interest in learning about fleet cards over the phone, but they soon found out that they had been signed up for long-term contracts by their telesales agent.