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Engineers from Openreach managed to cut our telephone line while they were working on our road. If the work is not complex, theyll carry out all the external work required. Openreach UK Rebranding All its Logos and Engineering Vans Suggest you contact openreach as this is BT Retail /Consumer forum. You might not need a visit, just the right advice and help to identify the problem! business, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Helping families build digital confidence, Tackling the digital divide during lockdown, Supporting small business in the digital economy, Taking a responsible approach to technology, Addressing online harms and illegal content, Digital Impact & Automatic compensation: What you need to know - Ofcom The difference between the engineers was night and day. If the work is not complex, they'll carry out all the external work required. He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? 'Openreach' Engineer walked out after unable to re - BT Community 0 Ratings Ibz CDM Expert - Asset & Inventory Management - BT - LinkedIn 1. Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. It's back to the future trying to get my BT broadband to work A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. @bt_uk. I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. Video, Russian minister laughed at for Ukraine war claims, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, Saving Private Ryan actor Tom Sizemore dies at 61, The children left behind in Cuba's exodus, Walkie Talkie architect Rafael Violy dies aged 78, Alex Murdaugh's legal troubles are far from over, Mother who killed her five children euthanised. Answered View answer in the context of this discussion Report post There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment. Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. . My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. You can view these money saving ideas by clicking HERE. - Experienced on order journey and Asset & Inventory Management.<br>- Complete knowledge of Asset & Inventory build . BT Openreach apprentice engineer Thomas (Tom) Dickenson. Contact from abroad. on ", http://www.speedtest.net/my-result/3167201384. Necessary cookies are absolutely essential for the website to function properly. Demon => Freeserve => Pipex => Be => Sky tthom (member) Sat 05-Apr-14 11:58:26 30-03-2021 During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. Yes, please make sure you or someone in your business is available to give the engineer access to your premises. Amount of compensation. Compiled by Patrick Collinson. A man whose body was recovered following a major river search has been named as 32-year-old Alun Owen. Instal a new Telephone Extension Socket My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. BT has an active volunteering programme and has been working with Jobcentre Plus since 2011 to provide these opportunities throughout the United Kingdom. If, following their survey, Openreach decide that a 2 stage install is too complex, they may advise that FTTP cannot feasibly be installed. Chris Henning, director of economic development for Nottingham City Council, commented: The Nottingham Jobs Hub service is committed to working to connect local residents with employers and job opportunities that come to the city as a result of large infrastructure projects. What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. Noisy faults often dont show up on a line test result. 10. ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. The engineer first needs to turn on the cable that runs from the street cabinet to your property. Huge 130m Boost for Grain's UK FTTP Broadband Rollout The phone stopped working, and our broadband was down for about three hours but then came back at very slow speeds. BT Openreach Engineer - if you can't book a visit try an independent Work experience gained by working for Openreach is truly respected in its particular field by other firms. If the engineer is already working on the fault, then you won't be able to change the appointment. I interviewed at Openreach (London, England) in Sep 2020. View Vacancy : Openreach Trainee Engineer (BT) - Planit "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. 01-04-2021 If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. The placement gave the four recruits the chance to buddy up with an Openreach engineer, visiting residential and business customers throughout Nottinghamshire. Replying to . Openreach creating 5,300 new jobs to speed fibre rollout Is there an Openreach Engineer in the house? - Page 1 - Jobs They'll aim to do this within 5 working days of you placing your order. Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available . Well send you a text with your engineers name and mobile number. A specific time cannot be given and access must be available for the entire slot. The cookie is used to store the user consent for the cookies in the category "Analytics". Poor customer service 3 1 1 BT @bt_uk Replying to @IpsBhoy Sorry to hear this is the case. Mar 2018 - Present5 years 1 month. It was reported a yesterday (I think). Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Damage caused during a break in to your premises. Hence, the addition of working experience gained from Openreach can truly be like a milestone . More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. Come home no Internet. Openreach did not have anything to add to the BT statement. The re-branding exercise actually started, in a very low-key way, a few short . Suppliers charge us for each visit but give you more certainty of the costs we charge a flat rate covering the visit. Openreach to hire 5,000 engineers to bolster broadband rollout | BT We publish our charges in our terms and conditions charges schedule. The industrial action will be the latest in a wave of strikes sweeping the country involving union members including railway workers, Post Office staff and refuse collectors. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. I could not recommend working for BT Openreach at all. In your case, communication between the two appears to have broken down badly. Read about our approach to external linking. The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. Have you got the head for heights needed to train as an engineer at Openreach in Peterborough? An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. Do openreach work bank holidays? - Plusnet Community When BT decided to install trackers in everyone's vans, forcibly implementing Saturday working and shift patterns, I felt my only . Replying to . on Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. If you're an engineer, that's usually four or five days a week between Monday and Sunday. If you need help email your.problems@observer.co.uk. The ISP said it can take up to 72 hours. "Where talent is a dwarf, self-esteem is a giant. Call us on0800 800 150to discuss your installation. To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. This cookie is set by GDPR Cookie Consent plugin. Technical support. BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. Openreach hiring Openreach Engineer - Trainee in London, England We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. A specific time cannot be given and access must be available for the entire slot. Now there is light at the end of the tunnel! You also have the option to opt-out of these cookies. When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. Very rarely. Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineer visit between 1-6pm Wednesday and the other stating someone was coming Thursday morning. It does not store any personal data. It can sometimes be a few weeks before theyll contact you to arrange when they can complete the work at your premises. Network access provider Openreach, which supplies broadband and Ethernet services to ISPs and businesses across the United Kingdom, has begun re-branding their entire fleet of engineering vans and other paraphernalia - seemingly in order to underline their independence from BT and to better reflect their strategy.. Ive also heard of customers asking for a Sky Engineer, Talk Talk Engineer, or BT Openreach Telephone Engineer to re connect or install a new telephone extension socket, only to be told that its far cheaper to get the work done privately by an Independent Engineer. @richthestag. He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. Well let you know how quickly you could be up and running when you order fibre broadband. And once you've got some experience under your belt, there should be opportunities for overtime. Help and support; Contact BT; Back. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. BT said it had made its best pay offer and would not be re-opening the 2022 pay review. For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. This could be when: We only charge for repair work on a small number of fault reports. Contact Us | Openreach BT strike: Thousands of workers to take action for two days If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. Some 85 percent of BT Group workers will receive this, though it was 26,000 Openreach engineers and call center staff that participated in industrial action. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. This is how life was back then. Solved: Invisible hole diggers - BT Community - BT Broadband The phone stopped working, and our broadband was down for about three hours but then came. Those striking are largely Openreach engineers and call centre workers. Ireland, BT Group completes multi-million pound revamp of Belfast HQ, BT Group adds 740 million to economy of Wales, BT Group adds 1.5 billion to Scottish economy, BT Group adds 24 billion to wider UK economy, A partnership built on quality and results, New BT Group hub for 2,500 people opens in Bristol, For That's usually four or five days a week between Monday and Sunday. Well remotely activate a port on the ONT. BT to merge divisions, Openreach strike actions ends View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. They will try and get you . Thing is there is a lot of stuff under footways so you can't go mad. Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. For Can Nigeria's election result be overturned? The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. The company has offered employees a 1,500 per year pay increase, which the union claims is effectively a pay cut considering rampant inflation. Orders and upgrades. 30-03-2021 So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. on Openreach | LinkedIn The adviser, often from Outer Mongolia just reads from a script, and in some cases gives them misleading information. Jobseekers in Nottingham are hoping valuable experience gained with BTs local network business Openreach will give them a better chance of finding employment in the future. BT. business and public sector, Media This is a very common mistake made worse by the press. 13h06, I just wanted to provide to the mods and@NeilO. If you currently work for the BT Group please apply directly through the Internal jobs board. Youll be sent a new hub, so keep it somewhere handy. An engineer visit is requested, and no fault is found. the home, For Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. Extra construction charges only apply in exceptional circumstances such as where there is more external work required from Openreach than was initially estimated. Find out more about the BT Business app and how to download it. 12h19, Just had an unprofessional experience with an 'OR' engineer who had come in to look at why we we have had an increase in drop outs recently. Overtime is usually available so the minimum . Do openreach/ BT engineers work 24/7 ? During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. But opting out of some of these cookies may affect your browsing experience. If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT. I have sent a pm with my information and description of the situation. 8.40 for each calendar day that the service is not repaired. For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. All depends when your manager wants you I guess. Answered: Openreach engineer didn't turn up! | Sky Community Jobs at Bt Openreach - Civil Poling Engineer It could be Sky's Openreach account number, for the details that ISPs have given them. BT on Twitter: "@D4v3_d Hi Dave, the Engineer's work for our suppliers All in a day's work | 17 comments on LinkedIn Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges. There is a standard cost of 140 for a new BT Openreach phone line installation, but not every provider charges the customer for this. The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. Send us your details and we'll be in touch as soon as we can. Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 12h52. We explained everything and he got to work fixing the previous engineers work and then took a look at the internet issue. Working at Openreach: 444 Reviews | Indeed.com Engineer call outs and costs | BT Business Openreach on LinkedIn: #weareopenreach | 17 comments Well let you know if this happens. I have a line fault that needs to be fixed. Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. Your just as rude! After a . While we respect the choice of our colleagues who are CWU members to strike, we will work to minimise any disruption and keep our customers and the country connected. Theyll need to get in touch with you, so please give us your mobile number for us to share. Training is rushed, clothing is poor and supervisory support is weak. He is very hard working and does things without needing to be asked. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. So, here's where it all started working as a Phone Engineer. Please only call if you have a letter from the government saying you are high-risk. I'm wondering will there be engineers working on a saturday? The fault is due to damage caused by someone at the customer's premises. You were left wondering if this was just a temporary fix. Our world-class training programme will teach you how to install and fix phone and broadband connections, from traditional copper networks to cutting-edge fibre optic broadband cables. But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. Depending on the provider and package you choose, you might be able to avoid paying for line installation. If you really need it fixed sooner, you'd need to pay for a higher level of service from Openreach. First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. At conservative gathering, Trump is still the favourite. The application process - Apprentices - Early careers - BT To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. - Providing support for Service and Commercial inventory. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. If the work is complex, Openreach will take longer to do all the external work. If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. Openreach will then be in touch to arrange when they can complete the work at your premises. Depending on the type of fault and the stage we're at in repairing it, you can do this online. When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. Id like to congratulate the four people who completed the programme in Nottingham and hope theyre able to put their new skills and experience to good use in the future.. The strike is against a 1,500 pay increase for all employees, which the CWU says means a real-terms wage cut because of the soaring rate of inflation. My Background as a Phone Engineer in Southend. We need our broadband but have been told that it could take days to fix. Monday 9th June 2014. With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. Do I have to pay for this visit? This cookie is set by GDPR Cookie Consent plugin. Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. However, youll need to arrange the actual installation date with the engineer, based on when youre both available for the work to take place at your premises. You can view these money saving ideas by clickingHERE. . I've checked with Openreach and they've confirmed an engineer is scheduled to work on the fault today Richard between 8-1 however access is required to the property so . But you will have heard of BT, BT Broadband and BT Infinity . We have confirmed to the CWU that we wont be reopening the 2022 pay review, having already made the best award we could. They will discuss this with you before starting any work. However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! A company that was engineering-led is now run by business(wo)men with the resulting chaos. Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. I have no doubt the public will show their support to workers and struggling families by turning up to picket lines, dropping off goods and standing side by side with people fighting for dignity.. Within 10 working days, Openreach will have completed their survey. Our broadband then stopped working completely. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the . He spent 15mins or so trying to fix it, but couldn't so he just walked off the job. That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. If you aren't available, someone over 18 will need to be around. Ask questions and share tips with other people 24 hours a day. This cookie is set by GDPR Cookie Consent plugin. We have tried-and-tested processes for large-scale colleague absences to minimise any disruption for our customers, and these were proved during the pandemic.. Not really a good service from BT. What's the least amount of exercise we can get away with? I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. @XRaySpeX . Lost or stolen. Your working hours Our engineers work 37.5 hours a week. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. The engineers work to 2 time slots, 08:00 - 13:00, and 13:00 to 18:00. . "These are the same workers who kept the country connected during the pandemic. Normal for Openreach is 5 days a week 7.12hours a day. I was recently working as a service delivery Manager with 10 years' experience in the UK's largest Fiber/copper network provider (BT Openreach) , responsible for the safety and performance of large engineering teams. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. "The serious disruption this strike may cause is entirely down to Philip Jansen and his friends, who have chosen to stick two fingers up to their own workforce.". The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work.

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